You can return items sold by Charm and Luck within 10 days from receipt
of the product. We cannot refund returned items that have been used or
have any visible signs of use.
To qualify, simply initiate
the return within 10 days from the receipt date and ensure that the
item is in its original, unused condition (including: packaging,
accessories, product tags, etc.). We must receive your item back within
30 days of when we originally shipped it to you. Please allow us 14
days from the time we receive your item to process your return.
For your protection, we suggest all returns be sent back by a carrier
who will provide you with a tracking number. You must pay all costs
related to return shipping. After receiving and inspecting the returned
merchandise, we will reimburse your credit card for the purchase price
of the item, less the original shipping fee (shipping charges are non-refundable). For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase.
If you qualify to return your product, please email sales@charmandluck.com
and include your full name, phone number, shipping address, item(s) you
wish to return, and your order number. We will respond to you within 2
business days with a return authorization number and instructions.
Please note if you return any items without an authorization number
there will be a $10 fee.
